Neopak policy
Payment & Credit Terms
Payment methods, invoices, due dates and business credit arrangements.
Last updated: 30 July 2026Retail payments
Retail orders must be paid using the payment options presented during checkout.
Business payments
Approved business customers may receive invoice or credit terms where expressly confirmed by Neopak. Otherwise, payment is required before fulfilment.
Due dates
Invoices must be paid by the stated due date. Payment references should match the invoice or customer number so payments can be allocated correctly.
Overdue accounts
Overdue amounts may result in ordering restrictions, account suspension, removal of credit terms or reasonable recovery action.
Credit limits
Credit limits and payment terms can be reviewed or changed based on payment history, purchasing activity and commercial risk.