Privacy Policy

Information we collect

We collect information you provide when creating an account, placing an order, applying for a business account, requesting a quote, contacting us or subscribing to updates.

• Name, email address, phone number and company details
• Billing and delivery information
• Order, enquiry, invoice and payment-related information
• Account preferences and communication choices
• Technical information needed to operate and secure the website

How we use information

• Process and deliver orders
• Manage retail and business accounts
• Respond to enquiries and quote requests
• Provide invoices, payment information and customer support
• Improve website performance, security and product discovery
• Meet legal, accounting and fraud-prevention obligations

Sharing information

We share information only where reasonably necessary to operate Neopak, fulfil orders, process payments, deliver goods, provide technology services, obtain professional advice or comply with legal obligations.

We do not sell personal information.

Your choices

You may contact Neopak to request access to or correction of personal information held about you, subject to applicable requirements.

Contact

Privacy enquiries can be submitted through the Neopak contact page.