Neopak policy
Shipping & Delivery Policy
How Neopak processes, dispatches and delivers orders within New Zealand.
Last updated: 30 July 2026Delivery coverage
Neopak delivers to eligible New Zealand addresses. Availability, delivery cost and estimated timing depend on the destination, product mix, carton size and carrier service.
Processing
Orders are prepared after acceptance and payment or approved account confirmation. Dispatch times can vary for large orders, supplier-direct items, pre-orders and products requiring special handling.
Delivery estimates
Delivery estimates are provided as a guide and are not guaranteed. Rural delivery, severe weather, carrier disruption and peak periods may add time.
Receiving orders
Please inspect deliveries promptly. Report visible damage, shortages or incorrect goods through the contact page with the order number and supporting photographs where relevant.
Authority to leave
Where authority to leave is selected or applied, responsibility may transfer when the carrier leaves the goods at the nominated location.